When AI runs the workflows, what happens to MOps?

June 25, 2026

When AI runs the workflows, what happens to MOps?

The way you’ve used martech tools for years is being replaced. For the past decade, MOps made software useful. CRMs stored data but couldn’t act on it. Marketing automation platforms sent emails, but couldn’t think. You were the intelligence layer, building the workflows, scoring models, routing rules, and lifecycle logic that made the whole system

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Published by martech.org

When AI runs the workflows, what happens to MOps? | The Gradient