AI is moving faster than customer trust

January 23, 2026

Find out if AI-driven disruption is coming for your industry

AI is changing how people discover, compare and choose — across every industry. But not every industry is equally vulnerable. New research from BCG maps where large language models (LLMs) are likely to disrupt the consumer journey, and it breaks the landscape into four clear archetypes: Breached, Undefended, Contested and Secured. Each one tells a

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Published by martech.org