AI is moving faster than customer trust

February 14, 2026

AI ROI confidence is slipping, and that’s not a bad thing

Marketers are feeling less confident about proving AI ROI. According to Jasper’s “State of AI Marketing in 2026” report, just 41% say they can demonstrate return, down from 49% last year. At first glance, that looks like AI is losing momentum. It’s not. The definition of ROI has simply changed. When AI was new, productivity

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Published by martech.org