Ad agency operating systems face a differentiation problem

March 22, 2026

Ad agency operating systems face a differentiation problem

Agencies have spent years betting that proprietary AI platforms would set them apart. A Gartner note published last week put a deadline on how long that bet has to pay off. WPP developed WPP Open and Omnicom launched Omni, while indies like Max Connect built tools like Kudos. (Other examples include Stagwell’s The Machine, Havas

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Published by digiday.com

Ad agency operating systems face a differentiation problem | The Gradient